Refund Policy
1. Our Refund Commitment
We are committed to fair, transparent, and customer-first refund practices, balancing client satisfaction with the work already completed.
2. Full Refund Eligibility
You may qualify for a 100% refund if:
No writer has been assigned to your order
The order is cancelled shortly after payment and work has not started
We fail to deliver your order entirely
3. Partial Refund Eligibility
You may receive a partial refund if:
The work is delivered late
The work does not meet initial instructions after revisions
The order is cancelled after work has begun
Refund amounts depend on:
Work completed
Deadline proximity
Resources already allocated
4. Revisions Before Refunds
We prioritize resolving issues through free revisions first.
Refunds are considered only if:
Revisions fail to meet agreed requirements
There is clear evidence of unmet instructions
5. Non-Refundable Cases
Refunds will not be issued if:
Instructions were unclear or incomplete
Requirements change after delivery
The client fails to respond to communication
The work is used or approved
The request is made after the allowed timeframe
6. Refund Request Process
To request a refund:
Submit a request via support
Provide detailed reasons and supporting evidence
Allow review by our Quality Assurance team
7. Processing Time
Approved refunds are processed within 5–10 business days, depending on payment provider timelines.
8. Anti-Abuse Policy
We reserve the right to deny refunds in cases of:
Repeated abuse of refund requests
Fraudulent claims
Misuse of services
9. Chargebacks
Initiating a chargeback without contacting us first may result in:
Account suspension
Permanent service restriction
We strongly encourage resolving issues through our support team.
10. Policy Updates
We may update this policy at any time. The version active at the time of your order will apply.
